Note: First, listen back to your audio.
If the audio file is blank, you will see a message that says 'Note Failed: Audio Recording is Empty'
If there is no medically relevant information in the audio, the note will process blank and say "Insufficient Information."
If the note prompts you to Retry, this is because your recording successfully uploaded to our cloud servers, but it did not process and so it was unable to generate a complete note. Clicking the Retry button will fix that!
Desktop App
On the desktop app (app.scribenote.com), you can go to your Inbox and click the red Retry button on the note.
Mobile App
There is currently no option to 'Retry' on the mobile app. However, you can listen back to the audio to verify if the recording was successfully captured. If so, please retry on the Desktop App.