Note: First, listen back to your audio.
If the audio file is blank, you will see a message that says 'Note Failed: Audio Recording is Empty'
If there is no medically relevant information in the audio, the note will process blank and say "Insufficient Information."
If the note prompts you to Retry, this is because your recording successfully uploaded to our cloud servers, but it did not process and so it was unable to generate a complete note. Clicking the Retry button will fix that!
Desktop App
On the desktop app (app.scribenote.com), you can go to your Inbox and click the red Retry button on the note.
You are also able to reprocess the note by clicking "Use Template" on the Edit Note page, and selecting the template you would like to reprocess the note as (or the same one, if you would like it to be attempted again).
Mobile App
There is currently no option to 'Retry' on the mobile app. However, you are able to select the three dots at the top of the note, and select the "Change Template" option to reprocess the note using any template.
