You can reach out to our Scribenote Team 🐾 through the following methods:
In-App Chat | On the web app or mobile app (more details below) |
Call or Text |
If you run into issues with a specific note, please flag this to our team. 🚩 This will inaclude all the necessary details that our team needs to start investigating asap! Here's how:
Our Delight Team is here to assist you with just about anything you need (almost anything, anyway!). If you have thoughts or feedback to share, we’d love to hear it. Your input helps us make Scribenote better for everyone, week after week. 😊
How to use the in-app chat
Web App
Web App
Log into our web app (app.scribenote.com).
At the bottom right of the screen, open this chat icon:
You will see this tray pop up on your screen, click Send us a message.
Start typing away!
To close the chat box, click the same button that you opened the tray with.
You can send files like screenshots to us in the chat! Click the paperclip icon and select the appropriate file from your folders.
To view previous chats, click Messages from the bottom navigation bar and your chat history will be displayed here.
Mobile App (Legacy)
Mobile App (Legacy)
Log into the Scribenote app on your device (this will be the same credentials as you use on the web app)
From the bottom navigation bar, tap Account
Then tap the ℹ️ Need help? button
Tap Send us a message
Start typing away!
You can send files like screenshots to us in the chat! Tap the photos icon and select the appropriate file from your device.
To view previous chats, click Messages from instead of Send us a Message and your chat history will be displayed here.
Mobile App (New)
Mobile App (New)
Log into the Scribenote app on your device (this will be the same credentials as you use on the web app).
Navigate to your Profile by selecting the person icon at the top right corner of your screen.
3. Select Support → Need Help?
4. Navigate through our FAQ's and Help Documents, or send us a message!
