If you're unable to find your note, follow these simple steps to locate it. We've organized everything into a checklist for you.
Quick Checklist
Sync Recordings Folder (Web App only)
If you recorded in a low connectivity area, check here first.
Look in your Inbox on both web and mobile apps.
Check the Exported Notes section for notes that have been reviewed and exported.
If you are part of a team, use the filters to check your team member’s inbox.
Step 1: Check the Sync Recordings Folder (Important First Step!)
If you recorded a note in an area with poor internet connectivity on the web app, the note might not have been uploaded to our servers yet. In this case, it would remain in the Sync Recordings folder on your device.
What to Do:
Look for the Sync Recordings folder in your Scribenote app on the computer and browser used to record the appointment.
If the folder does not appear, your note has likely been uploaded to Scribenote, and you can continue the steps below.
Step 2: Check the Inbox
Your note will always appear in the Inbox first.
For Web App Users:
Go to the Dashboard at app.scribenote.com.
On the right-hand panel, click 'See Full View' to check for your note in the Inbox.
Search through each tab of your Inbox.
For Mobile App Users:
Scroll through the notes on your dashboard.
All of your notes will be here in the order you recorded them. The newest ones will be at the top.
Still Can’t Find It? If your note isn't in the Inbox, move on to the next step.
Step 3: Check the Exported Notes Tab
If you've submitted a note from the Inbox, it will move to the Exported Notes tab. This tab indicates that the note has been reviewed, edited, and exported.
For Web App Users:
Go to the Exported Notes section.
Check the different tabs within this section (e.g., Ready to Export, Exported, etc.) to see if your note is listed there.
For Mobile App Users:
Check for notes on the main dashboard that are marked as 'Exported' or 'Completed'.
Step 4: If Part of a Team, Check your Teammate’s Inbox
From time to time, users may accidentally record their notes under a teammate’s account. It’s okay; mistakes happen!
Check your teammate’s inbox by using the filters at the top of the Inbox to search through notes by date, user, and template.
Still Can’t Find Your Note?
If you’ve checked all of the above and still can't locate your note, please let us know. We may be able to help recover it.