If you're unable to find your note, follow these simple steps to locate it. We've organized everything into a checklist for you.
Quick Checklist
If you recorded in a low connectivity area, check here first.
Look in your Inbox on both web and mobile apps.
Check the Exported Notes section for notes that have been reviewed and exported.
If you are part of a team, check your team member’s inbox.
Step 1: Check the Sync Recordings Folder (Important First Step!)
If you recorded a note in an area with poor internet connectivity, the note might not have been uploaded to our servers yet. In this case, it would remain in the Sync Recordings folder on your device.
What to Do:
Look for the Sync Recordings folder in your Scribenote app on the device used to record the appointment.
If the folder does not appear, your note has likely been uploaded to Scribenote, and you can continue searching in the app.
Step 2: Check the Inbox
Your note will always appear in the Inbox first.
For Web App Users:
Go to the Dashboard at app.scribenote.com.
On the right-hand panel, click 'See Full View' to check for your note in the Inbox.
Search through each tab of your Inbox.
For Mobile App Users:
Open the Inbox section of the app.
Search through this main page for your note. All of your notes will be here in the order you recorded them. The newest ones will be at the top.
Still Can’t Find It? If your note isn't in the Inbox, move on to the next step.
Step 3: Check the Exported Notes Tab
If you've submitted a note from the Inbox, it will move to the Exported Notes tab. This tab indicates that the note has been reviewed, edited, and exported.
For Web App Users:
Go to the Exported Notes section.
Check the different tabs within this section (e.g., Ready to Export, Exported, etc.) to see if your note is listed there.
For Mobile App Users:
On mobile, the Exported Notes section may not be as clearly labelled, but you can still check for notes that are marked as 'Exported' or 'Completed'.
Step 4: Are you Part of a Team? Check your Teammate’s Inbox
From time to time, users may accidentally record their appointment under a teammate’s account. It’s okay; mistakes happen!
Check your teammate’s inbox:
Navigate to the top right corner of your screen. Beside your name, you will see your Team Name. Click the dropdown menu to select a Team member
Once in your Team member’s profile, follow steps 1-3
If you find the note here, you can transfer the note back to yourself:
Still Can’t Find Your Note?
If you’ve checked all of the above and still can't locate your note, please let us know. We may be able to help recover it.