If you're unable to find your note, follow these simple steps to locate it. We've organized everything into a checklist for you.
Quick Checklist
If you recorded in a low connectivity area, check here first.
Look in your Inbox on both web and mobile apps.
Look under Patient Notebook or Quicknotes based on the type of note.
Check the Exported Notes section for notes that have been reviewed and exported.
If you are part of a team, check your team member’s inbox.
Step 1: Check the Sync Recordings Folder (Important First Step!)
If you recorded a note in an area with poor internet connectivity, the note might not have been uploaded to our servers yet. In this case, it would remain in the Sync Recordings folder on your device.
What to Do:
Look for the Sync Recordings folder in your Scribenote app.
If the folder does not appear, your note has likely been uploaded to Scribenote, and you can continue searching in the app.
Step 2: Check the Inbox
Your note will always appear in the Inbox first—whether it's a typed note, a recording, or an auto-generated note.
For Web App Users:
Go to the Dashboard at app.scribenote.com.
On the right-hand panel, check for your note in the Inbox.
If you have many notes, click the purple expand button to view all of them, including notes in different stages (like Ready to Export).
For Mobile App Users:
Open the Inbox section of the app.
The Inbox will list all your notes—there is no full-page view like on the web, but you should be able to find your notes that are drafted, and in the Ready to Review stage here.
Still Can’t Find It? If your note isn't in the Inbox, move on to the next step.
Step 3: Check the Notebook
All notes are stored in your Notebook, and either linked to a specific patient or as a general Quicknote.
For Web App Users:
In the top-right corner of the app, click on your name to open the dropdown menu.
Choose Patient Notebook if your note is linked to a patient.
If the note is not linked to a patient, it will be in your Inbox.
For Mobile App Users:
Go to the Notebook tab.
Under Patients, look for notes linked to a specific patient.
If it's a Quicknote (i.e your note is not linked to a patient), check under the Quicknotes tab.
Can’t Find It in the Notebook? If your note isn’t in either section, continue to the next step.
Step 4: Check the Exported Notes Tab
If you've submitted a note from the Inbox, it will move to the Exported Notes tab. This tab indicates that the note has been reviewed, edited, and exported.
For Web App Users:
Go to the Exported Notes section.
Check the different tabs within this section (e.g., Ready to Export, Exported, etc.) to see if your note is listed there.
For Mobile App Users:
On mobile, the Exported Notes section may not be as clearly labelled, but you can still check for notes that are marked as "exported" or completed.
Step 5: Are you Part of Team? Check your Teammate’s Inbox
From time to time user’s may accidentally record their appointment under a teammate’s account. It’s okay, mistakes happen!
Check your Team mate’s inbox:
Navigate to the top right corner of your screen. Beside your name, you will see your Team Name. Click the dropdown menu to select a Team member
Once in your Team member’s profile, follow steps 1-4
If you find the note here, you can transfer the note back to yourself:
Still Can’t Find Your Note?
If you’ve checked all of the above and still can't locate your note, please reach out to our support team. We may be able to help recover it.
Contact Support: Use the chat feature in the Scribenote app to reach out to our team for assistance.