You may occasionally encounter the Sync Recordings button as shown below:
This means that one (or more) of your recordings were not able to be uploaded to our cloud servers due to poor internet connection at the time of recording. Scribenote recordings need to be uploaded to our cloud servers in order to be processed and saved to your account.
What's going on here?
After creating a recording in Scribenote, it will be first saved locally to your device. If there is a stable internet connection, it will upload to our cloud servers ("sync") and be processed into a note in your Inbox.
If there is no stable internet connection at the time, it will live here, in your Sync Recordings menu. Pressing the Sync Recordings button will show you all recordings that are available to sync.
Syncing a Recording
Please ensure you're in a location with a stable internet connection. Then, press the Sync button next to an individual recording or the 'Sync All' button at the top right to upload all recordings and process them into notes. Within a few moments, you should receive confirmation that the recording was successfully uploaded. The sync button will turn green and say "SYNCED" to show that it has been synced.
Check your Inbox
The next step is to check the Inbox on your Dashboard for the recording you just synced. It should be the one at the top.
After confirming the note is in your inbox (meaning it has been stored and backed up on our servers), you can delete the recording from your device using the Sync menu.
If the note has not shown up in your Inbox, check your internet connection and try re-syncing using the Re-Sync button on the recording in the Sync Recordings menu.
*The internet connection must remain stable for the entirety of the syncing process.
Delete the Synced Recording
Find the note you just synced in the Sync Recordings menu.The status should also be labelled as Synced. Then you can press the red X button to delete the recording off of your device.
If syncing STILL doesn't work....
Fear not! 🦸 We can generate a completed note (or any other note type) as long as we have an audio file. Please download the audio file and send it to us.
To download the audio file, click the purple button in the lower right corner of the recording.
Before you send the audio file to [email protected], please listen back to it to ensure there is enough for us to get a full transcription.
If the file is too large, please upload to a cloud drive and send us a link (and grant us with edit/download permissions)! 🙏
To learn how to Sync Recordings in the Mobile App, click here: