You may occasionally encounter the Sync Recordings button as shown below:
This means that one (or more) of your recordings were not able to be uploaded to our cloud servers due to poor internet connection at the time of recording. Scribenote recordings need to be uploaded to our cloud servers in order to be processed into SOAPs and to be saved to your account.
What's going on here?
If you press the Sync Recordings button, a menu will pop up showing you all recordings which are available to sync. After creating a recording in Scribenote, it will be saved to your device first. If there is a stable internet connection, it will be successfully uploaded to our cloud servers and processed. If there is no stable internet connection at the time, it will live here, in your Sync Recordings menu.
You can listen back to the audio to ensure your recording was captured properly, then you can press the Sync button to attempt to upload the recording to our servers again.
Syncing a recording
Please ensure you're in a location you know has a stable internet connection. Then, press the Sync button. Within a few moments, you should get a confirmation that the recording was successfully uploaded. The sync button will turn green and say "SYNCED" to show it has been synced.
Check your Inbox
The next step is to check the Inbox on your Dashboard for the recording you just synced. It should be the upper most recent one:
With that note now safe and sound in your Inbox (meaning it is now stored and backed up on our servers), you can go back and delete the recording from your device using the Sync menu.
If the note has not shown up in your Inbox, check your internet connection and try re-syncing using the Re-Sync button on the recording in the Sync Recordings menu.
*The internet connection must remain stable for the entirety of the syncing process.
Delete the synced recording
Go back to the Sync Recordings menu and notice the recording you just synced. Confirm it is the same recording that just showed up in your Inbox (by checking the date, time, and audio content). The status should also be labelled as Synced. Then you can press the red X button to delete the recording off of your device.
If syncing STILL doesn't work....
Fear not! 🦸 We can generate a completed SOAP note (or any other note type) as long as we have an audio file. Please download the audio file and email the recording to our Customer Delight Team!
To download the audio file, click the purple button in the lower right corner of the recording.
Alternatively, you can right click the audio bar (if you're using the web app) and select Save Audio As from the drop down menu.
Before you send the audio file to [email protected], please listen back to it to make sure there is enough for us to get a full transcription from it. If there isn't then unfortunately, we cannot generate a complete SOAP note for this appointment.
If the file is too large, please upload to a cloud drive and send us a link (and grant us with edit/download permissions)! 🙏 Or we can provide you a link for you to upload to if you require one.