If you recorded a Medical Note, a Recap, a Dictation, or a Callback and it got labeled as New Recording instead of Processing, don't despair, there's a quick and easy way for you to fix it!

Simply click on the note, you should see a green banner at the top of the note like this:

Click the link and the recording will be sent to our servers to be processed and generate a note for you.

Check that your Use Automation setting is ON. You can check by going to your Account page on the website or on the app.