Website
Check your permissions
Your microphone permissions might be disabled. Scribenote requires this setting to be enabled in your browser in order for you to record audio. To enable your microphone permissions, follow these steps:
Safari
By default, you should see this popup when you try to start a recording on the web app. Clicking Allow will enable you to record audio. If you don't see this popup, your microphone permissions are probably disabled.
In the top navigation bar, click Settings for this website under the Safari option.
You should see a popup open below your search bar. Check where it says Microphone. Set it to either Allow or Ask.
Now, try a recording. If you set it to Ask, you will have to allow permissions every time as shown:
Chrome
By default, you should see this popup when you try to start a recording on the web app. Clicking Allow will enable you to record audio.
Click the lock icon beside the URL (www.scribenote.com) in the search bar. You should see a Microphone permission. It should be enabled as shown. You might have to refresh the page to save the settings.
Now, try a recording. It should work. You should also see a microphone icon in the search bar as shown. Click it and there should be a Microphone allowed confirmation.
Firefox
By default, you should see this popup when you try to start a recording on the web app. Clicking Allow will enable you to record audio.
If your microphone permissions are denied, you'll see a microphone icon with a line through it in the search bar. Click on it and you'll see this popup:
Clear the Blocked setting by clicking the X. You will need to refresh the page after this.
Try another recording. You should see the permission setting popup. Click Allow.
Mobile
Reset your app
iPhone X and later
From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
Swipe right or left to find the Scribenote app.
Swipe up on the Scribenote app's preview to close it.
iPhone SE, iPhone 8 and earlier
Double-click the Home button to show your most recently used apps.
Swipe right or left to find the Scribenote app.
Swipe up on the Scribenote app's preview to close it.
iPad
From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
Swipe right or left to find the Scribenote app.
Swipe up on the Scribenote app's preview to close the app.
Android
Swipe up from the bottom, hold, then let go.
Swipe up on the Scribenote app to close it.
If your Android has a home button:
Double-click the Home button to show your most recently used apps.
Swipe up and down or left and right (depending on your phone) to find the Scribenote app.
Swipe up on the app's preview to close the app.
Check that you have enough local storage space
iPhone (iOS)
Go to your Settings app.
Search up "storage" in the search bar at the top of the screen.
Tap on the Storage link. The subtitle should say General.
It should say how much storage you've used out of your total capacity:
Scribenote doesn't require much storage to save your recordings, but if you have less than 100 MB of storage space remaining, we suggest you make some room.
Android
Go to your Settings app.
Tap Storage.
It should say how much storage you've used out of your total capacity.
Scribenote doesn't require much storage to save your recordings, but if you have less than 100 MB of storage space remaining, we suggest you make some room.
Check your permissions
Your microphone permissions might be disabled. Scribenote requires this setting to be enabled in order for you to record audio in the app.
To enable your microphone permissions, follow these steps:
iPhone (iOS)
If you have a home button: Completely close your Scribenote app by double pressing your home button, then swipe up on the Scribenote app preview.
If you don't have a home button: Completely close your Scribenote app by swiping up from the bottom of your screen, then swipe up again on the Scribenote app preview.Go to your Settings app.
Search up "Scribenote" in the search bar at the top of the screen.
Tap on the first link that shows up - it should be Scribenote.
You should see the Microphone option. Make sure to toggle it ON.
Go back to your Scribenote app, and try a recording.
Android
Completely close your Scribenote app by pressing the left button, then swipe up again on the Scribenote app preview.
Go to your Settings app.
Tap Privacy.
Tap Permission manager.
Tap Microphone.
Look for the Scribenote app and select it.
You should see the options Allow and Deny. Make sure to select Allow.
Go back to your Scribenote app, and try a recording.