Every recording created in Scribenote needs to be uploaded to our servers, so it can be processed into a note, this is what we call syncing. Syncing happens automatically on both the Web App and the Mobile App after you press Stop to end a recording.
Until the sync is complete, the audio file is saved locally on the device where it was recorded, and cannot be accessed on any other device. Unfortunately, this means the Scribenote team also cannot view or process the recording until it has been successfully synced to our servers.
Most syncing delays are caused by unstable internet connection, but other factors such as local device issues can also interrupt the process. If that happens, review the troubleshooting options below.
Syncing recordings on the Web App
Syncing recordings on the Web App
⚠️ iPad Users: The Scribenote web app is not fully optimized for iOS browsers, which can lead to sync issues. For the most reliable experience, including smoother and more consistent syncing, please use the Scribenote mobile app on your iPad.
Open the Sync Recordings Menu. Select the Sync Recordings button to view recordings that are waiting to sync.
Sync Your Recording. Before syncing, make sure you have a stable internet connection or confirm that your device is not blocking uploads. Then choose one of the following:
Select Sync next to an individual recording
Select Sync All to upload every pending recording
Once a recording uploads successfully, the indicator turns green and shows SYNCED.
Check Your Inbox. Open your Dashboard and go to your Inbox.
The synced note should appear at the top. This confirms that it has been uploaded and stored securely.
If the note does not appear, check your connection and try selecting Re-Sync on the recording in the Sync menu.
Your connection must remain stable for the entire upload.
Syncing recordings on the Mobile App
Syncing recordings on the Mobile App
Wait for Automatic Sync. On mobile, recordings sync automatically after you press Stop. If the app cannot upload right away, it will show a Syncing tag and continue trying in the background until the upload completes. Once your device reconnects to a strong enough signal, the recording will finish uploading and your note will process on its own. No action is required.
If the Syncing Tag Stays for a Long Time. A recording may stay in Syncing longer if the network is fluctuating or if the file is larger than usual. The note will process as soon as the connection becomes stable enough. If it has been syncing for too long, you can also try the troubleshooting steps below.
Troubleshooting un-synced recordings
Troubleshooting un-synced recordings
If your recording is taking longer than expected to sync, here are a few things you can check.
Check your connection quality. Even with full bars, your network may still experience brief drops or congestion. You can usually recognize this if other websites or apps feel slow to load, freeze, or time out. If you notice these signs, the recording may need a bit more time before it can finish syncing.
Toggle WiFi off and on. A quick network reconnect can help stabilize your connection.
Try switching to cellular data. If your WiFi is unstable, using cellular data instead may allow the sync to complete.
Check for bandwidth heavy activity. If there are lots of people or devices in your clinic using the same network, this may slow down the time it takes a recording to upload. Trying to sync when network activity is high may cause more delays and errors, you might want to try again when it is less busy.
Check storage space on your device. Recordings save locally before they upload. If your device is low on storage, the recording may not save or sync correctly.
Restart Scribenote. Swipe to fully close the mobile app and reopen it. This refreshes the syncing process without risking the recording. On the web app refresh the page or log out and back in.
Do not clear your cache or browser data until the recording has fully synced into your Inbox. Clearing it too early can delete the local file before it uploads.
Do not delete and reinstall the app because this removes all unsynced recordings stored on your device and they cannot be recovered.
Download the audio file and reupload it. If the recording will not sync after trying the steps above, you can download the audio file from the web app and upload it as a new note. This allows it to process even if the original sync is stuck.
There is no option to download audio from notes that are still syncing on the mobile app, so this step can only be completed on the web app.