In order to start using your clinics number with Scribephone, you’ll need to complete a verification step first. This must be done on the web version of Scribenote at app.scribenote.com in your browser.
On your Dashboard, look for the toggle button above the record button that has a microphone on the left and a phone on the right.
Click the toggle to switch to Scribephone mode! You should see the button now turn green.
You’ll see a settings button with a gear icon. Click on it.
Click 'Add Phone Number' to start verifying your number. Follow the on-screen steps. We’ll need to call your number to confirm it belongs to you.
Verifying with an Automated Answering System or Call Tree
If your clinic uses an automated phone system or call tree, please follow the additional steps outlined below.
⚠︎ Note: The setup process may take some time. Waiting for prompts to play and calculating the correct wait value to enter is key to successful verification. Please follow the steps carefully and allow the process to complete for the best results.
Click on the 'My phone number has an extension code' button.
Build your extension sequence. To complete this step, you’ll need to know the exact sequence of steps and wait times required to reach your desired extension. We recommend calling your own clinic number to confirm the precise process before proceeding.
To build the correct sequence, add a ‘Press' or ‘Wait’ step. You’ll see a live preview of the complete sequence as you go.
Once your extension is configured, you can proceed with the verification call by entering your number and clicking 'Verify'.
