Scribephone is a Scribenote Pro feature lets you call your clients directly from the app, no need for external tools! Every call is recorded with both sides of the conversation captured, allowing you to automatically generate a note from the recording.
To get started, check out the following guides for step-by-step instructions on how to use Scribephone on both the Web App and the Mobile App.
Scribephone FAQs
What number will the client see when receiving a call?
What number will the client see when receiving a call?
If you’ve completed the verification process to add your clinic’s phone number, your clients will see your verified clinic number when you call them.
If your number hasn’t been verified, clients will see a default system number instead:
For U.S. clients: (279) 240-3875
For Canadian clients: (778) 652-4140
These default numbers are not connected to your clinic, so if a client tries to call them back, they won’t be able to reach you.
To ensure clients recognize your calls and can return them easily, we strongly recommend verifying your clinic’s phone number.
Why does it say my clinic number has already been claimed during verification?
Why does it say my clinic number has already been claimed during verification?
It’s likely that someone on your team has already verified the number but hasn’t shared it with the rest of the team. Please ask that person to follow these steps:
Click the green call button.
Click the gear icon at the bottom of the screen.
Find the phone number in question and click the gear icon next to it.
Select the teams they’d like to share the number with from the list that appears.
Click “Update” to save the changes.
Please note that you can only complete this process on the web app.
Can I remove a verified number?
Can I remove a verified number?
Yes, you can remove a verified number at any time. Just follow these steps on the Scribenote web app:
Tap the green call button to open the dialer.
Tap the gear icon at the bottom of the screen to access settings.
Locate the number you want to remove.
Tap the red trash can icon next to that number.
Confirm the removal by tapping “Okay.”
Please note that this action is permanent and cannot be undone. You’ll need to re-verify the number if you wish to use it again.
Additionally, if the number is shared with a team, it will be removed for all team members.
Will the client be notified that they are being recorded?
Will the client be notified that they are being recorded?
If the "Automatic verbal warning" toggle is ON in your Scribephone settings, the client will hear a robotic message saying, “This call will be recorded for veterinary documentation” before each call.
If the toggle is OFF, clients will not hear an automatic message, and you’ll be shown the manual consent collection screen unless you've chosen "Remember my decision." This setting applies only to your account and not to your teammates. It works across both the web and mobile dialer.
If your organization has enforced a specific consent method, the toggle will be greyed out and unchangeable.
Is there a time limit for Scribephone calls, or a maximum duration a call can last?
Is there a time limit for Scribephone calls, or a maximum duration a call can last?
Scribephone calls are currently limited to 1 hour in length. At the 1 hour mark the call will end, so please be mindful of your call length.
I want to use the “Add” button and call the client about a follow-up, but I don’t see the Scribephone option.
I want to use the “Add” button and call the client about a follow-up, but I don’t see the Scribephone option.
The Scribephone option isn’t currently supported when using the “Add to Recording” button. To make a Scribephone call, you’ll need to start a new note and record the call separately.
If you’d like to combine that call with another note, you can do so by merging the notes afterward. For instructions on how to merge notes, check out the article linked below.