Are you seeing this for too long?
To get your note out of the processing stage, please follow the steps below:
Step 1
Log into the web app (app.scribenote.com).
Step 2
Open your Full View Inbox.
Step 3
Open the Processing tab.
Step 4
Hover over the "Processing" label of your note and a "Retry" button will appear.
Click Retry and your note should finish processing shortly.
If you notice any information that you have added to your note is missing, please use the "Add" button to record something short (ie. just the word 'hello') and it will re-trigger all of the recordings to be included in the SOAP by re-generating the note.
We apologize for the inconvenience and thank you for your patience. 🙏